YouGrowIT
Rates
No package? No problem.
Ad hoc IT support at published hourly rates — a genuine product here, not the naughty step for businesses that didn't sign up. The same people, the same straight answers, billed for the time you actually use.
The first call is free. Tell us what's happening and we'll tell you what we think it is, what fixing it involves, and what it'll cost — before anything is charged. If it turns out to be a five-minute thing, we'll usually just sort it out on the call.
The rates
All rates inc GST ($165 / $75 / $250 / $330 ex GST). Beyond Melbourne metro, travel is quoted up front.
How it works
- Lodge a ticket at the portal or email support@yougrowit.com.au. Call 03 9028 4358 if it's urgent.
- We tell you when work will start and roughly what it'll take. No mystery.
- You get an invoice for the time used. Itemised, in English.
We'll always tell you before a job tips from small into significant. And if you're lodging tickets every week, we'll say so — at that point a package is cheaper, and we'd rather you knew.
Scheduled work
Scheduled work is different. If we plan a job for a weekend or evening — some jobs are safest done out of hours — it's quoted in advance with everything included. No surcharges on quoted work.
When pay-as-you-go makes sense
- You need help occasionally, not constantly
- You've got a mess to untangle — though if it has a clear start and finish, a fixed-price project is usually cheaper
- You want to try us before committing to anything
- You're just starting a business — below about five people a monthly minimum is usually poor value, and we'll say so
- You don't know what state you're in yet — in which case the IT Health Check is the cheaper way to find out than an open-ended hourly job
When it stops making sense, the packages are right there — month to month, so trying one isn't a commitment either.
Already a client with something broken? Lodge a ticket — that's faster than this page.