YouGrowIT
Pricing
Three packages. Straight answers. No lock-in.
Fixed-price IT support, per user, per month. Pick the level that matches how much your business depends on its technology — and change your mind any month you like.
Essentials
Best for 3–8 staff who mainly need reliable help when things go wrong.
- Helpdesk support, business hours
- Microsoft 365 accounts managed
- Multi-factor authentication (MFA)
- Email & domain protection kept healthy
- Staff starters & leavers handled securely
- A qualified engineer on it within 4 business hours
Managed
Best for businesses that depend on IT working every day.
- Everything in Essentials, plus:
- Computers managed, patched & kept secure
- Security baseline actively maintained
- Microsoft 365 data backed up daily
- Security incident response — incl. after hours
- A qualified engineer on it within 2 business hours
Complete
Best for businesses where downtime costs real money.
- Everything in Managed, plus:
- After-hours helpdesk (agreed limits)
- Security awareness training for staff
- Quarterly technology planning session
- Priority — a qualified engineer on it within 1 business hour
Already with someone else? Changing providers covers what a clean handover looks like. For what the security inclusions actually mean day to day, see cyber security.
All packages are month to month. No exit fees, no contract term. If your existing setup needs work before we can maintain it properly, that's a one-off project, quoted in writing before your package starts — so your monthly price stays honest. Don't know what state you're in? The IT Health Check puts a fixed price on finding out. The full arrangement is in our terms of service.
Two things worth knowing before you read any further
Support runs business hours. Monday to Friday, 8:30am–5:30pm Melbourne time, excluding Victorian public holidays. After hours is real but it is priced, not implied — Managed covers security incidents at any hour, Complete adds an after-hours helpdesk, and outside that published after-hours rates apply. If your business trades evenings, weekends or an early shift, raise it in the first conversation rather than the fourth.
The price is per person with a work account. That works cleanly for an office. If most of your staff share a terminal, or your critical system is a database rather than Microsoft 365, or your equipment is spread across several sites, the number below won't describe your business — see who counts as a user and what happens beyond mailboxes. Six questions will tell you which of those you are in about ninety seconds.
What would it cost your business?
Monthly, inc GST. Where per-user pricing lands under the package minimum, the minimum applies — that's what's shown.
Full comparison
| What you get | Essentials | Managed | Complete |
|---|---|---|---|
| Helpdesk for your team (business hours) | ✓ | ✓ | ✓ |
| Microsoft 365 administration & licensing | ✓ | ✓ | ✓ |
| MFA & sign-in security | ✓ | ✓ | ✓ |
| Email flow & domain records maintained (SPF/DKIM/DMARC) | ✓ | ✓ | ✓ |
| Staff onboarding & secure offboarding (fair use) | ✓ | ✓ | ✓ |
| Company computers managed & updates enforced | — | ✓ | ✓ |
| Security baseline maintained (device compliance, access rules) | — | ✓ | ✓ |
| SharePoint & OneDrive sites kept organised & managed | — | ✓ | ✓ |
| Daily backup of email, OneDrive & SharePoint | add-on | ✓ | ✓ |
| Security incident response, incl. after hours | — | ✓ | ✓ |
| After-hours helpdesk for everyday issues | — | — | ✓ |
| Staff security awareness training | — | add-on | ✓ |
| Quarterly technology review & roadmap | — | — | ✓ |
| A qualified engineer starts work on your issue within | 4 bus. hrs | 2 bus. hrs | 1 bus. hr |
| Per user, per month (inc GST) | $60.50 | $104.50 | $159.50 |
| Monthly minimum (inc GST) | $330 | $550 | $825 |
Why a minimum? Every client gets proper monitoring, documentation and attention regardless of size. Ex-GST: $55 / $95 / $145 per user; minimums $300 / $500 / $750.
Why the number looks like that
Published managed IT support in Australia generally runs $100 to $250 per user per month, before GST. We sit under that, and you're entitled to know why before you wonder what's missing.
It isn't a discount and it isn't a smaller service. It's what we don't carry:
- No sales team. You talk to the person who does the work and writes the quote. Nobody here is paid commission on your contract.
- No account-management layer whose job is to arrange meetings about the work rather than do it.
- No markup on licences. You pay Microsoft what Microsoft charges. A lot of the industry quietly clips that ticket; we think it makes advice untrustworthy the moment there's money riding on the recommendation.
- No lock-in — so no three-year contract with an acquisition cost buried in your monthly bill.
That overhead is real, and somebody pays for it. At a $200-a-seat provider, it's you.
The honest other side of it: there's no dedicated account manager, no overnight operations desk, and no room full of technicians waiting for the phone to ring. Support runs business hours, and after-hours is priced openly rather than implied. If what your business needs is a provider with someone awake at 3am every night of the year, that's a different kind of company — and we'd tell you so rather than take the money.
We'd rather publish the price and explain it than quote it privately and hope you don't compare.
Most providers won't take a business your size
The Australian firms that publish a price nearly all set a floor of ten users, and several set it higher — which in practice means a monthly minimum somewhere between $1,100 and $2,300. A six-person business asking for help is politely shown the door.
Our minimums start at $330 a month. That's deliberate. A five-person business has the same email, the same logins and the same ransomware risk as a fifty-person one — it just has fewer people to absorb the damage.
See how this compares across the Melbourne market
Smaller again — one or two people, or a business you haven't started yet? A package still isn't the right answer, and we'd tell you so. What to get right when you're starting out is the more useful page.
Add-ons
Fixed price
Per unit, inc GST.
Priced to your headcount and setup
Always quoted in writing before anything is added to your bill.
- Microsoft 365 backup (for Essentials clients) — daily backup of email, OneDrive & SharePoint, the same protection Managed includes
- Security awareness training (Essentials & Managed) — short, regular staff training with simulated phishing, so the click that hurts never happens
- After-hours helpdesk bolt-on (for Managed) — everyday issues answered outside business hours, with agreed limits
- VoIP / phone system management — your phone system looked after alongside your IT, one place to call when either misbehaves
- Compliance retainer — for businesses with government or big-customer security obligations (questionnaires, audits, certifications)
Straight answers
Who counts as a user?
A user is a staff member with a work account — whether they're on an office PC, a company laptop at home, or their own computer. If they can log in to your systems, they're covered.
Contractors who only need an account and secure file access can be added as light users at a reduced rate — they get sign-in security and access support, but not device care or general helpdesk.
Shared mailboxes (sales@, accounts@, info@) are free — fair use applies, roughly one shared mailbox per two staff.
And the cases people actually ring about:
- Staff with no account at all — floor staff, drivers, casuals who badge onto a shared terminal and have no work email. They're not users and you don't pay for them. The shared terminal itself is a computer, and computer care sits inside Managed.
- Someone who checks email once a week — a director's spouse on the books, a part-timer. They have an account, so they're a light user rather than a full one. Ask; we won't count someone as a full user to make the invoice bigger.
- Twenty staff, nine logins — you pay for nine, plus whatever infrastructure you have. That's usually a smaller number than people expect, and a bigger one once servers are counted. Which is why the honest version is: send us the shape of it and we'll write it down before you commit to anything.
What about servers, a NAS, or the software that actually runs my business?
All looked after — but priced per thing rather than per person, because that's what they cost to maintain. Server care is $220 a month per host or virtual server, NAS or storage care is $110. Both are in the add-ons above, and both belong in your first quote rather than turning up later.
Line-of-business software — a job-management system, a practice-management database, a design archive, an accounting server — sits in the same place. We keep the thing it runs on healthy, keep it patched and backed up, and we're the ones who ring the vendor when it misbehaves. What we don't do is pretend to be the vendor's support desk for a product we didn't write.
If your business is mostly machines rather than mailboxes, there's a worked example on the manufacturers page — nine users, a server and a NAS, priced end to end.
That last point is worth saying plainly, because it's most of the value: when the software company blames the network and the network company blames the software, it's our job to sort it out rather than yours to referee it.
One warning worth reading twice: the daily backup in Managed and Complete covers Microsoft 365 — email, OneDrive and SharePoint. It does not automatically cover a server, a NAS or a database. Those need their own arrangement, and how we back things up and how we test it explains what that looks like.
Do you come onsite, or is it all remote?
Yes, when a problem needs hands on it, someone drives out. Onsite attendance is billed at the published call-out rate plus time on site, on top of your package. We tell you before we get in the car, and we don't get in the car when a remote session would have fixed it faster.
Most problems are fixed remotely, and faster that way — nobody waits half a day for a car. But some things need a person in the room, and physical businesses tend to have more of them. Rates are on the pay-as-you-go page.
Is there a size limit for Essentials?
Essentials suits teams up to about 15 people. Past that, a fleet of unmanaged computers becomes the risk itself — keeping every machine patched, encrypted and recoverable is exactly what Managed is for. We'll tell you when you're at the line.
Can we really leave any month?
Yes. Month to month means month to month. If you ever leave, we hand over cleanly — passwords, documentation and access transferred to you or your next provider as part of the service. Not a hostage negotiation. The whole process is written down on how to leave us, and it's worth reading before you sign up rather than after.
What happens after hours?
Support hours are Monday–Friday, 8:30am–5:30pm Melbourne time, excluding Victorian public holidays. Managed includes security incident response after hours; Complete adds an after-hours helpdesk with agreed limits. Managed clients can add the after-hours helpdesk as a bolt-on; otherwise pay-as-you-go after-hours rates apply.
Four hours? Other providers advertise fifteen minutes.
They're measuring a different thing, and ours is the honest one.
Your ticket is confirmed the second it arrives — automatically. We could call that a five-second response time and put it on the homepage. We're not going to, because a robot acknowledging your email hasn't helped you.
What we commit to is when a qualified engineer is actually on your problem — 4, 2 or 1 business hours depending on your package, and usually well inside that. If someone quotes you fifteen minutes, the useful question is what happens during those fifteen minutes.
And it's a start time, not a fix time. Most things are fixed fast; some depend on Microsoft, your internet provider or a vendor — we'll never pretend otherwise, and we'll keep you posted.
Prefer it on paper?
The same pricing and inclusions, in a document you can forward to your co-director.
Download the packages PDF