YouGrowIT
About YouGrowIT
The IT person your business actually talks to
YouGrowIT is run by Ben Waywood, who has spent twenty years fixing business IT — and running this business since 2007. When you call, you're not entering a queue at a call centre. You're reaching Ben — the person accountable for your systems.
Where we came from
The business began life as IT Help, wiring smart homes and AV systems — which turns out to be good training. Residential clients don't tolerate jargon, invoices that don't match quotes, or a technician who talks down to them. As the client base shifted from lounge rooms to offices, IT Help became YouGrowIT, and that standard came along with it.
Twenty years on, still no lock-in contracts — the work should be what keeps you.
How the model works
One person, accountable to you
Ben knows your business, your setup and your history. No re-explaining your printer saga to a different technician every time.
A specialist team behind him
Nobody is an expert in everything, and anyone who claims to be is selling something. When a job needs deep expertise — networking, security, a gnarly migration — Ben brings in the right specialist and stays accountable for the result.
Built to be left
Everything we set up is documented and standard. If you ever leave, you take clean documentation and working systems with you. Month-to-month pricing only works if we're never holding anything hostage — that's the point.
Who we work with
Director-led small businesses around Melbourne — manufacturers, trades, professional services, businesses winning contracts bigger than their IT was ready for. Usually five to fifty people. Usually no internal IT. Always allergic to jargon.
The boring-but-important bit
YouGrowIT is operated by Eden Enterprises Pty Ltd ATF IT Help Trust, ABN 72 312 152 267, based in Melbourne, Victoria. Support hours are Monday–Friday, 8:30am–5:30pm Melbourne time, excluding Victorian public holidays.