YouGrowIT
Changing providers
Changing IT providers, without the hostage negotiation
The most common reason people put up with IT support they've stopped trusting is the switch itself: the passwords someone else holds, the fear of a week of chaos, the awkward phone call. It's a smaller job than it feels, and we've done it enough times to make it dull.
You don't owe anyone an explanation. You do deserve a clean handover.
The signs we hear most
- You can't get a straight answer about what you're paying for, and the invoice changes shape every month.
- Everything is a quote. Small requests turn into projects, and you've started not asking.
- Nobody knows how your setup works — including, apparently, the people running it. There's no documentation you've ever seen.
- You've outgrown a favour. A mate, a nephew, or the person in the office who is "good with computers" and is now quietly drowning.
- You only hear from them when something breaks, and increasingly you're the one who noticed first.
What a clean handover looks like
1. Before you give notice
We work out what you actually have — domains, Microsoft 365, line-of-business systems, who holds what. This is the step that decides whether the switch is easy or annoying, and it happens while you're still deciding.
2. The transition
Ownership and admin access move across, monitoring and protection go on, and anything disruptive gets scheduled rather than sprung on people. Your team gets one place to send problems from day one.
3. The first month
We fix the things that have been quietly annoying everyone for a year, document what we found, and tell you plainly what's worth spending money on and what isn't.
What we need from the old provider
In a good handover, one email covers it: administrator access to your Microsoft 365 tenant, control of your domain name, licence and subscription details, any documentation they hold, and details of anything else running under their account rather than yours.
In a less good handover, some of that doesn't arrive. That's a delay, not a disaster — the major vendors all have ownership-recovery processes precisely because this happens. We've been through them. Bring us the mess and we'll tell you honestly how long it will take.
Straight answers
Do I have to tell them before I talk to you?
No. Most first conversations happen before anyone has given notice. Nothing changes until you decide it does.
Will the office be down?
A handover is mostly administrative. The parts that can interrupt people — mail routing, DNS — are planned deliberately and usually done outside business hours.
What if they won't hand over the passwords?
Then we go through the vendors instead. Slower, more paperwork, still solvable. It has never yet been the end of the road.
Am I then locked in with you?
No. Month to month, no lock-in. If we stop earning it, you leave — and you get the same clean handover on the way out. That's not generosity, it's the only arrangement that keeps us honest.
Start with a conversation
No audit fee, no obligation, and nothing gets touched until you say so. Tell us roughly how many people you have and what's driving you mad, and we'll tell you what switching would actually involve.