YouGrowIT
Partners
Add IT to what you offer, without becoming an IT company
Your clients already ask you IT questions. Whether a suspicious invoice is real. Whether they should move to the cloud. What to do now the laptop with everything on it has died. You're the person they trust — you're just not the person who fixes it.
We can be that person, under your name or alongside it.
Who this is for
Accountants, bookkeepers and advisors
You see the whole business. You already field the questions. And your clients' financial data sits on computers, email accounts and file storage that nobody is looking after — which is your exposure as much as theirs when it goes wrong.
Other IT providers and one-person shops
You've got more work than hours, or a client asking for something outside your depth — a migration, a security uplift, a tender questionnaire. Rather than turn it down or wing it, hand us that piece.
Agencies, consultants and software partners
You implement a system and inherit responsibility for everything underneath it — logins, permissions, the network, whichever machine won't behave. That's a support burden you never priced for.
Anyone with clients who keep asking
Brokers, business coaches, industry associations. If people tell you their problems and some of those problems are technology, there's a sensible arrangement here.
Just want to point a mate our way rather than set something up? That's a referral, and it's simpler.
Three ways to work together
They differ in one thing only: whose name is on it. The work is the same either way.
1. Refer
You introduce, we take it from there.
- An email or a phone call is enough
- We contract directly with the client
- You hear how it went — no chasing required
- Zero admin, zero risk to you
Best when you want your client looked after and nothing more complicated than that.
2. Partner openly
You keep the relationship. We're your IT arm, visibly.
- The client knows we exist and who does what
- You stay across anything that affects your work
- We can join a client meeting when it helps you
- Billing direct to the client, or through you
Best when you want to broaden what you offer while staying the trusted advisor.
3. White label
Your name on it. Your IT department, staffed by us.
- We answer the phone as your business
- Tickets come to us; your client sees your brand
- Wholesale rates; you set your own margin and invoice
- Documentation written in your name, handed to you
By arrangement, and in limited numbers — see the note below.
How white label actually works
It's not a badge swap or a subcontracting chain. We answer the phone as your business. Tickets come to us, the work gets done, and to your client it looks and behaves like your own IT department — because functionally, that's what it is. Nobody gets handed off to a stranger and nobody sits in a queue behind somebody else's brand.
The same person who'd be answering as us answers as you. That's the whole point — you're not renting a call centre, you're renting an IT department that already knows how to run one.
What we need from you
- The name we answer as, and a number or address to receive on
- Agreed hours and agreed scope, written down once
- To know what you've promised them — so we don't contradict you
- A quick heads-up when you take on a new client, not after they ring
What you get from us
- Your brand answered properly and consistently, every time
- Reporting you can put your own letterhead on
- Wholesale rates, so the margin is yours to set
- Bad news first, always — you're never blindsided by your own client
Three things we'll be straight with you about
Your marketing has to match the arrangement
We can answer the phone as you. We can't make a promise true by saying it in your name. If your website says someone's watching the systems at midnight and what we've agreed is business hours, that gap becomes a problem the day something breaks at 2am — and it lands on you, because it's your brand. Tell us what you've advertised and we'll tell you honestly whether we can stand behind it.
If a client asks us directly, we won't lie to them
We'll never volunteer that you outsource — that's your business, and it's a completely normal way to run a services firm. But if a client asks a direct question, usually because a security questionnaire or an insurer wants to know who has access to their systems, we won't deny it. We'll tell you first and let you handle it in your own words. You'd want the same from anyone you trusted with your clients.
We take on a small number of these
Every brand we answer as is another business we have to actually know — its clients, its systems, its quirks. That's what makes it good, and it's also what limits it. We'd rather run four white-label arrangements properly than twelve badly. If we're full, we'll say so instead of taking your money and getting slower.
What we promise partners
We stay in our lane
We don't advise on accounting, bookkeeping or practice software. If your client asks us whether they should switch platforms, the answer is "ask your accountant". Your expertise isn't something we're quietly angling at.
We don't take your client
In writing, if you'd like it in writing. A referred or white-labelled client is yours. We won't approach them about anything outside what you've asked us to do, and we won't go around you.
You get a person, not a portal
You have Ben's mobile. Partner questions don't queue behind end-user tickets, and you're never explaining the situation to somebody new — including when we're answering as you.
We tell you before we tell them
If we find something ugly — an unpatched server, a compromised mailbox, a backup that hasn't run since March — you hear it first, so you're never blindsided in front of your own client.
Straight pricing, same as everyone
Our packages and rates are published, and how they compare to the market is on the site too — so you can check us before you talk to us. White-label rates sit below the published price; referral and open-partnership clients pay it.
No lock-in for you either
Partner arrangements are month to month, like everything else here. No minimum volume, no annual commitment, no quota to hit. If it stops working, it stops.
Why accountants in particular
Three things keep coming up, and they're all versions of the same problem: your work depends on IT you don't control.
- Your client's data is your exposure too. Their records live in their email and their file storage. When an account is compromised or a machine is lost, it's your working papers and your client's financial information in the middle of it.
- Invoice fraud lands on your desk. Business email compromise almost always shows up as a payment question — a changed bank account, an invoice that doesn't look quite right. You're often the first person to see it and the last line before the money goes.
- A bad IT referral costs you, not them. If you send a client to someone who does a poor job, the client remembers who recommended them. That's why most accountants stop referring altogether — which helps nobody.
Being able to say "talk to these people, I know how they work" — and being right about it — is worth more to most practices than any fee attached to the introduction.
Straight answers
Do you pay referral fees?
We'll agree whatever suits your professional obligations. Some partners take a fee. Some prefer a reciprocal arrangement. Some want no money changing hands at all because it complicates their disclosures, and would rather just have somewhere good to send people. All three are genuinely fine — tell us which and we'll work to it.
What size clients do you take?
Roughly five to fifty people. Below five is often better on pay-as-you-go and we'll say so. Above fifty we'd talk it through honestly rather than pretend. Worth knowing: most Australian providers that publish a price won't take a client under ten users, so the small end of your book has probably been turned away before.
Can we try it with one client first?
Please do. That's the sensible way to start, and it's what most partnerships here began as. Nothing needs signing to send us one client.
Under white label, who does our client actually talk to?
Us, as you. They ring your number or email your address, we answer in your name, and we do the work. There's no handover to a third party and no queue behind another brand — the person who picks up is the person who fixes it, same as for any of our own clients.
Do we need our own phone number and help desk?
A number or an email address we can receive on is enough — we'll set up the rest. If you'd rather not run a separate line, we can provide one that presents as yours. The ticketing, the reporting and the documentation come from our side, in your name.
Are you in Melbourne only?
Onsite work is Melbourne metro. Remote support and projects work anywhere in Australia — most of what we do doesn't need anyone in the room. If a partner's client is interstate, tell us the situation and we'll be straight about whether it's a good fit.
What if our client already has an IT provider?
Then leave them alone unless they're unhappy. If they are, changing providers covers what a clean handover looks like. We're not interested in being part of a pitch against someone doing a decent job.
Start with one conversation
Tell us what your clients keep asking you, and which of the three arrangements sounds closest. No agreement to sign, no partner tier to qualify for, no portal to onboard into.
Mention it's a partner enquiry and it comes straight to Ben rather than through the usual queue. If you'd rather size us up first, how the business works is the honest version.