Start here

What brought you here?

People land on an IT company's website for wildly different reasons, and most sites make everyone read the same pages in the same order. Pick the line below that sounds like you and we'll skip that part.

Something's wrong right now

It's broken and I need someone now

Lodge it in the portal, email support@, or ring if it's urgent. Support runs Mon–Fri, 8:30am–5:30pm.

Get support

I want to try fixing it myself

86 written answers to the things that come up most — syncing, passwords, MFA on a new phone, printers, scams. Free to read, client or not.

Browse the help centre

Urgent and you'd rather talk? 03 9028 4358 — a person answers.

You're weighing us up

I don't know what I've got

Half a day on site and a written report: what you have, what's about to fall over, and what it costs to fix. Fixed price, no obligation, the report is yours either way.

The IT Health Check

I want to know what it costs

Three packages, every price published, month to month. Plus the market comparison, so you can see where we sit.

See package pricing

Am I even your kind of business?

Six questions, ninety seconds, nothing sent to us. It'll tell you straight — including when the answer is no.

Check the fit

I only need help now and then

The full hourly rate card, including after hours. A standing offer, not a punishment for not signing up.

Pay-as-you-go rates

Something specific brought you here

I run a workshop or a factory Servers, a NAS, a job system and shop-floor PCs. Priced per machine, not just per person — with a worked example. A customer, tender or insurer is asking security questions A programme with evidence and a deadline attached, rather than good intentions. Google is making me pay for Workspace What the notice actually means, what your options are, and what moving costs. I've had enough of my current IT provider What a clean handover looks like, and what to do when someone else holds the passwords. I've got one job that needs doing Migrations, security hardening, device rollouts. Fixed scope, priced before they start. My staff are pasting things into ChatGPT Where AI genuinely pays at this size, and how to roll it out without creating a problem. I want to know my backups are real What's actually covered, what only looks covered, and what happens on the day you need it. I'm an accountant, bookkeeper or IT provider By referral, in open partnership, or white-labelled under your own name.

Still not sure?

Then say so in a sentence and we'll point you at the right thing — including somewhere else, if that's the honest answer. There's no discovery workshop and nobody will chase you.

Tell us what's going on Or read how we work first