Start here

What brought you here?

People land on an IT company's website for wildly different reasons, and most sites make everyone read the same pages in the same order. Pick the line below that sounds like you and we'll skip that part.

Something's wrong right now

Something's wrong and I'm already a client

Sign in to the portal to lodge and track it, email support@yougrowit.com.au, or ring if it's urgent. Support runs Mon–Fri, 8:30am–5:30pm.

Get support

Something's wrong and I've never dealt with you

No account needed, and you won't be charged for asking. Tell us what's happening — the first call is free, and we'll tell you what we think it is before anything is charged.

Get support

I want to try fixing it myself

86 written answers to the things that come up most — syncing, passwords, MFA on a new phone, printers, scams. Free to read, client or not.

Browse the help centre

Urgent and you'd rather talk? 03 9028 4358 — a person answers.

You're weighing us up

I don't know what I've got

Half a day on site and a written report: what you have, what's about to fall over, and what it costs to fix. Fixed price, no obligation, the report is yours either way.

The IT Health Check

I want to know what it costs

Three packages, every price published, month to month. Plus the market comparison, so you can see where we sit.

See package pricing

Am I even your kind of business?

Six questions, ninety seconds, nothing sent to us. It'll tell you straight — including when the answer is no.

Are we a fit for you?

I only need help now and then

The full hourly rate card, including after hours. A standing offer, not a punishment for not signing up.

Pay-as-you-go rates

Nothing's wrong — you just want more out of it

Almost everyone rings an IT company because something has already broken. If nothing has, and you're only wondering whether you're leaving something on the table, that's a better conversation to have — and a considerably cheaper one.

I don't know what I'm missing You can't compare your setup against one you've never seen. Half a day on site, then a written report that says what's fine as well as what isn't. Things break more often than they should Most of what interrupts a small business is preventable and dull — patches nobody applied, disks quietly filling, machines two years past their use-by. Here's what looking after them properly actually stops. My people retype the same thing into three systems Where AI and automation genuinely pay at this size, and where they're a party trick everyone abandons in a fortnight. I want to know the backups are real What's actually covered, what only looks covered, and what happens on the day you need it. I want to spend less on this, not more What IT support actually costs in Melbourne, the ranges the market charges, and where our published numbers sit against them. I'd like to be a harder target than the business next door The handful of controls that stop most of what actually happens to businesses this size — and which of them you're already paying for.

Worth saying plainly: sometimes the honest answer is that your setup is fine and you don't need us. The report says so when that's the case — it has happened, and it costs us a client and buys a referral.

Something's changing

Every one of these is cheaper, calmer and less disruptive if the conversation happens before the change rather than in the week afterwards. Nothing here obliges you to buy anything.

I'm starting a business The handful of decisions worth getting right in the first week — the domain, the email address, where files live, who owns what — and the ones that cost real money to undo later. We're hiring and the setup won't stretch What worked for four people stops working somewhere around eight, usually all at once. What per-person support actually covers, and what it costs. We're moving office, or opening a second site Internet, network, phones and the move itself — scoped and priced before anyone touches a cable. I've inherited the IT and nobody left a map The person who looked after this has gone, or it was never really anyone's job. Start by finding out what's actually there. I've had enough of my current IT provider What a clean handover looks like, and what to do when someone else holds the passwords.

Something specific brought you here

I run a workshop or a factory Servers, a NAS, a job system and shop-floor PCs. Priced per machine, not just per person — with a worked example. A customer, tender or insurer is asking security questions A programme with evidence and a deadline attached, rather than good intentions. Google is making me pay for Workspace What the notice actually means, what your options are, and what moving costs. We're still running a server in the cupboard What moving to Microsoft 365 involves, how long it takes, and what happens to twenty years of files. I've got one job that needs doing Migrations, security hardening, device rollouts. Fixed scope, priced before they start. My website is old, or I haven't got one Built on open code, hosted in your name, with the words written for you. From $550 — and it stays yours. I need someone to actually post for us You send the photos and a sentence about the job. We write it up and put it where your customers are. From $275 a month.

You're not the one buying support

Some people arrive here from the other side of the table — wanting to send us work, work alongside us, or offer IT to their own clients without becoming an IT company.

I'm an accountant, bookkeeper or advisor Your clients already ask you IT questions. Refer them, or work alongside us openly and stay the trusted advisor. I'm another IT provider, or an agency More work than hours, or a job outside your depth — a migration, a security uplift, a tender questionnaire. Hand us that piece rather than turning it down. I want IT support sold under my own name White label: we answer the phone as your business and take the tickets, at wholesale rates, so your client deals with what looks like your own IT department. By arrangement, in limited numbers. I just want to point a mate your way Simpler than a partnership and no arrangement to set up. There's something in it for both of you.

Mention it's a partner enquiry when you get in touch and it skips the usual end-user queue.

Still not sure?

Then say so in a sentence and we'll point you at the right thing — including somewhere else, if that's the honest answer. There's no discovery workshop and nobody will chase you.

Tell us what's going on Or read how we work first

One thing we're not: we don't do home computers. If it's a family laptop, a home printer or a personal email account, we'd only be an expensive way to get a slow answer — a local computer shop will do it better and cheaper. We work with Melbourne businesses, which includes one-person businesses working from home.