Get support

Something broken? Start here.

Whether we already look after you or you've never dealt with us, there's a way in below.

Two ways in

Already a client

You've got a portal account and we know your systems.

Sign in with the work email address we support you on. If we haven't set you up, you won't have an account yet — call or email instead.

Or email support@yougrowit.com.au to open a ticket, or call 03 9028 4358 if it's urgent. Mon–Fri, 8:30am–5:30pm Melbourne time.

Not a client yet

You don't need an account, and you won't be charged for asking.

The first call is free. Tell us what's happening and we'll tell you what we think it is, what fixing it involves, and what it'll cost — before anything is charged. If it turns out to be a five-minute thing, we'll usually just sort it out on the call.

Call 03 9028 4358

A person answers, Mon–Fri 8:30am–5:30pm Melbourne time.

Not urgent? Email admin@yougrowit.com.au and tell us what's going on.

If there's work to do after that, it's charged pay-as-you-go — $181.50/hr inc GST in business hours, no package and no commitment required. See the full rate card →

We work with Melbourne businesses, not home users.

Three ways, in this order

1. The portal (best)
portal.yougrowit.com.au — lodges a ticket straight into our queue with everything we need to start. You can see its status any time.
2. Email
support@yougrowit.com.au — creates a ticket automatically, and you can attach screenshots. Include what's broken, since when, and how much it's hurting.
Two addresses, one difference worth knowing: support@yougrowit.com.au opens a ticket, admin@yougrowit.com.au doesn't. Anything that isn't a fault — a quote, an invoice, a new starter next month — goes to admin@yougrowit.com.au, which bypasses the ticket queue.
3. Phone — for urgent problems
03 9028 4358. If work has stopped and money is leaking, call. For everything else, the portal gets you help faster because the details arrive written down.

Support hours: Monday–Friday, 8:30am–5:30pm Melbourne time, excluding Victorian public holidays. Tickets lodged outside hours are picked up when we open. After-hours support is available on packages that include it, or at pay-as-you-go after-hours rates.

Try the help centre first

Most of what we get asked has a written answer already. The help centre covers what comes up most: email and Microsoft 365, files that will not sync, passwords and multi-factor codes, printers and scanners, scams, and what to do when someone starts or leaves.

It is searchable, it is free to read, and you do not need to be a client to use it. If the answer is not there, the article tells you how to reach us.

Browse the help centre

What helps us start faster

What's happening, in your words. "Outlook won't open on Jane's laptop" beats "email is broken".
Since when, and what changed. A new laptop, a password reset, a Windows update — the timing usually points straight at it.
Who it affects. One person or the whole office changes how we prioritise it.
A screenshot of the error. Especially the exact wording. Email or the portal both take attachments.

We'll confirm your ticket and tell you when work will start.

Know someone who needs this?

Almost every client we have arrived because somebody recommended us. If you send a business our way and they sign up, you both get a month free — and we'll tell them honestly if we're not right for them, because it's your name on the introduction.

How referrals work